I realized that i do not do well with confrontation..! it shakes me up a little, even if it is only on the phone. I called a customer on my late list.. telling her .. that her movie wasn’t back.. and she was pretty indignant about having dropped it off.. already.. when in the first place.. she couldn’t even remember what the movie was.. when i told her the name. She said.. she won’t rent from us again.. and i could send her to the collections if i wanted too, even though i told her I had already double checked and the movie wasn’t in at all.

She said to me.. “well you better check again..!” and that got me really worked up.. and i said.. ok.. i’ll see you in collections then! and hung up. I was pretty upset..! but i went to check another time.. for the movie all over the store.. and true enough.. it was slotted in another slot .. not the right one.

Boy..!! is this embarrassing or what..!! now that made me even more upset..!! now i’ll have to call and apologized..! bummer..!!