2 months ago, i sent out some 2 yrs worth of Heinz Labels to the children foundation of the IWK hospital in Halifax in conjunction with the “Save Lives, Save Label” program.
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The letter below says it all :
To Whom-It-May-Concern,
A month and a half ago, i sent someone up to Halifax for me.. to deliver in person.. 2 yrs worth of Heinz Label with conjunction with the Save Labels, Save Lives program for the Children’s Miracle Network Hospital.
I am not looking for any thank you .. but a simple note of acknoweledgement for the box of 2 yrs worth of labels would have been much appreciated. Unfortunately, to date .. i have yet to hear from anyone from IWK with regards.
I am therefore inclined to believe that my effort to save the labels for the above program for the past 2 yrs was a wasted effort .. since an acknowledgment wasn’t even given.
I am truly disappointed.. and sad.. with the inaction.
Regretfully,
Mama BoK
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After several days, this was their reply:
Dear Mama BoK,
Thank you so much for your note. Your comments have definitely given
us a bit of a wake up call.
I must first thank you for your donation of the Heinz Labels but I must
also apologize for not acknowledging your donation of these labels to
the IWK.
We used to have a system in place many years ago where we sent out a
letter to all of the donors of Heinz Labels and we’ve obviously dropped
the ball with this process.
Because of your note, we will be putting this system back in place to
ensure that friends of the IWK are recognized for this donation.
There are no excuses and I’m not going to try to make any here but I do
want you to know that we do appreciate your donation and that because of
the Heinz label program we do recieve upwards of $5000 from Heinz for
the labels and box tops.
I hope that this doesn’t deter you from donating the labels in the
future.
Again, my apologies for overlooking the importance of these types of
donations.
I wish you all the best over the holiday season and please feel free to
contact me directly if you have any questions.
Elizabeth
Elizabeth Smith
Development Officer, Mainland Nova Scotia
Children’s Miracle Network Director
IWK Health Centre Foundation
5850/5980 UNIVERSITY AVE
PO BOX 9700
HALIFAX NS B3K 6R8
(902) 470-7824
(902) 470-8000 fax
elizabeth.smith@iwk.nshealth.ca
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Ok .. my point is.. a simple.. simple acknowledgement .. is all i needed. Thank you very much .. Ms Elizabeth Smith. You made my day..!